Frequently Asked Questions

DO YOU GUARANTEE THE REMOVAL OF ALL SPOTS OR STAINS ON MY CARPET?

A: We cannot promise that all carpet stains or spots will be removed. Certain substances have the potential to permanently discolor carpet fibers. The type of carpet fibers and the age of the carpet are additional factors. Prior to cleaning, the technician will try to determine if this is the case, but they may not be able to do so before attempting to remove the stains. Once the service is performed, there are no refunds. We have a no refund policy.

HOW LONG WILL MY CARPET CLEANING TAKE?

A: It will take around 10-20 minutes in each room on average. This time might vary depending on the amount of furniture to be moved, the condition of the carpet, and any spot removal treatments that may be required.

DOES YOUR CLEANING PROCESS LEAVE RESIDUE BEHIND?

A: No. We utilize a cleaning method which allows us to safely remove dirt, stains, and odors while leaving no residue behind.

DO YOU MOVE MY FURNITURE WHEN YOU CLEAN MY CARPET?

A: Yes. We do not charge for moving furniture, and we are professionally trained to do it. We'll return everything to its rightful position on protective padding after the cleaning is finished. Electronics, houseplants, lights, and knick-knacks should all be removed from your furniture. Most furniture that can be transported safely will be relocated. Pianos, electronics, china cabinets, beds, mattresses, dressers with mirrors, pool tables, and other objects are among the goods we will not transfer.

SHOULD I VACUUM MY CARPET BEFORE MY CARPET CLEANING?

A: Vacuuming is suggested for the best cleaning results and necessary in high-traffic areas. The personnel can vacuum the cleaning area ahead of time if necessary.

HOW SOON CAN MY CARPET BE WALKED ON?

A: With little traffic, a freshly cleaned carpet can be walked on right away. However, to receive the best results try to stay off the carpet for about 3 hours.

HOW LONG DOES IT TAKE FOR MY CARPET TO DRY AFTER MY CARPET CLEANING?

A: Humidity, temperature, and air movement to the location all influence dry time. Depending on the aforementioned circumstances, the carpet can take anywhere from 5 to 8 hours to thoroughly dry. We use fans in any rooms that have been cleaned, and we also turn on your air conditioning unit or heating system (depending on the season). These things will help assist speed up the drying process. To avoid color transfer, please keep the protection blocks beneath your furniture legs and please keep any upholstered item paper in place until after your carpet and/or furniture are totally dry. You can walk on your carpet right after it's been cleaned. We recommend that you wear clean rubber-soled shoes or sandals. To avoid slipping, take extra caution when stepping from damp, carpeted areas to non-carpeted areas.

DO YOU TREAT PET STAINS AND ODOR?

A: Yes. Pet accidents, particularly pet pee, may impact negatively on carpet. Pet urine contains alkaline salts that absorb moisture from the air, so it never completely dries. Bacteria thrive in this environment, causing odor, staining, and discoloration. A mix of germicidal and enzyme surface treatments can be used to alleviate minor issues. Along with treating and cleaning the carpet, major issues necessitate pad replacement and floor treatment.

WHAT TO DO BEFORE I HAVE YOUR CARPETS CLEANED?

A: We highly recommend that beforehand you vacuum your carpets so that you can receive the best carpet cleaning results. Our professionals are qualified to relocate your furniture and place it back in its proper location. We do ask that you remove electronics, plants, lights, and knickknacks from your furniture.

HOW OFTEN SHOULD I HAVE YOUR CARPETS CLEANED?

A: This is dependant on a couple of things including allergies, children, pets, and whether the carpet is heavily used or lightly used. Dirt is abrasive, like sandpaper. It causes harm to your carpet. Your carpets do last longer if you have them cleaned on a regular basis. Depending on your lifestyle, the Carpet and FabriCare Institute and most carpet manufacturers recommend to have your carpet cleaned professionally every 6 to 12 months.

HOW DO I PAY?

A: At the time of service, cash or credit is required. Venmo, Cash App, Zelle, Square, PayPal, and a range of other online payment methods are also available. Ask your technician for an electronic receipt if needed.

DO YOU USE ANY HARMFUL CHEMICALS?

A: We are an EPA Safer Choice carpet and upholstery cleaning company, which means we are safe for you, your employees, pets, children, and the environment.

WHAT ARE THE REASONS I SHOULD HAVE MY AIR DUCTS CLEANED?

A: Indoor air is typically two to five times as contaminated as outdoor air. Cleaning your air ducts can assist to enhance the quality of your indoor air.

Cleaning your air ducts and removing allergens that have made their way into your home can help alleviate asthma and allergy problems.

Getting rid of dirt that has accumulated in your system over the course of 5+ years will help you keep your home cleaner. Less filth circulates in your home and in the air if your ducts are clean.

In your vents, dirt and other impurities can obstruct airflow. As a result, your unit will perform less efficiently and will not blow out hot or cold air as effectively as it should.

MY HOUSE IS NEW. SHOULD I HAVE MY AIR DUCTS CLEANED?

A: Surprisingly, the answer is yes. Construction debris is actually one of the most common forms of contamination found in air duct systems. When construction crews clean up, fine particulates such as drywall dust or sawdust, as well as other contaminants, can get into your system. To completely remove all of these pollutants from your system, it is essential to have your air ducts cleaned professionally.

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